Posts Tagged ‘troubleshooting’

Setting up a printer on a Mac is generally quite a bit easier than setting one up on a PC. In most cases, you won’t even need a driver disc, but if you’ve never done it before, you may not know where to start. The big benefit of Mac OS X printing is that the operating system maintains a database of printers, so it can automatically install or download the right software in most cases. We will look at a few different types of printer connection types, and how to set up each type on a Mac. Continue reading “How to Set Up a Printer on a Mac” »

Inkjet printers are mainly designed for home use, which means that when problems arise, you don’t have a technical support team at your beck and call. In many cases, you can contact the manufacturer for support, but there are a number of common troubleshooting steps you can try first to see if you can resolve the issue on your own. Most problems fall into a number of common categories, and often a few simple steps can get you back up and running. Here are some troubleshooting steps to try before you contact support for further help:

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If you’ve been using OEM cartridges in your inkjet or laser printer and have recently replaced those with remanufactured or compatible products, you may be receiving an error message telling you that the new cartridge is not recognized, or that the cartridge is empty, even though you know it is full. Don’t panic!  This just means your printer is having trouble reading the chip on the new cartridge.  Generally, doing a “Cold Start” will clear the issue right up. We created this video to demonstrate the process for you:

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There are many different problems that crop up from time to time when printing, but one of the most frustrating is when a printer starts printing gibberish instead of the document or image you sent to be printed. Gibberish printing often looks like a random combination of letters, number, symbols, and other characters, which bear little or no resemblance to what you intended to print.

An example of printed gibberish.

Continue reading “Printing in Gibberish” »