Posts Tagged ‘HP’

Though fax machines are slowly becoming obsolete as the world continues to go digital, many offices still rely on this form of communication for sending important documents.  Like any piece of equipment, errors will arise and trying to decrypt these codes is often more baffling than the errors themselves!

Before troubleshooting the issue, be sure all of the cords are plugged in, other devices are not using the phone line, and the machine is ready to receive faxes by having paper loaded and HP toner installed. Continue reading “HP Fax Errors” »

If you own an HP LaserJet printer, you know that they are capable of printing very high-quality documents with every print. However, there are things that can affect the output quality of your LaserJet, causing printed documents to look less precise than they should. Perhaps the colors are lighter than desired or printing in the wrong color.  Below are some troubleshooting steps to take when the output quality is not what you expect.

Check the Toner Cartridges

First, remove the toner cartridge from the printer and shake it gently back and forth a few times. Some of your toner could be clumped up due to the temperature or environment. This will cause the clumps to loosen up. Check for signs of damage and the level of toner remaining. If you suspect that your cartridge is empty or may be faulty, replace it with a new one.

Check the Output Settings

Also, you may want to check your LaserJet’s settings. When you click the Print option within any software, you are given the choice between different quality modes. For the highest quality output, you want to make sure you have chosen Best or Maximum for the highest quality output instead of Draft or other options. Also, if your printer is in Toner Save mode this can affect the quality of documents as well. Continue reading “HP LaserJet Quality Issues” »

Since they lack an LCD screen for relaying information, the HP Deskjet 6100 series printers use a series of lights on the control panel instead. This article will provide a breakdown of the status or error messages conveyed by the lights.

On the front panel, these units have three lights and four buttons. The status of the printer can actually be determined by what the lights are doing. The top button is the “Cancel” button, the second is a printer cartridge status light. The third one down is the “Resume” button and light, and fourth is the power button and power light. Continue reading “HP Deskjet 6100 Blinking Lights” »

One of the most common and troublesome errors you may encounter with your HP printer is the error 50.4, which affects laser printers specifically. The error indicates that you have a fuser issue, but the confusing part of this error is that there could be three different causes of your fuser working improperly, and it may not be an actual failure of the fuser itself. Here are the three most likely causes of the 50.4 error, and some troubleshooting steps to help you resolve them. Continue reading “HP 50.4 Error” »

If you have an HP inkjet printer connected to a Windows computer or network, you may encounter a svchost.exe error message that will appear on your computer screen.  This error usually coincides with the CPU, or processor, being completely occupied at 100%.  When the problem is related to your printer, it is generally caused by the HP Network Devices Support service.  It is important to understand that this error message may appear as a result of Windows updates, which are unrelated to your printer.  You can download a utility called Process Explorer to help you identify the root of the error. Continue reading “HP Printer Svchost.exe Error” »

Although newer models of HP printers offer big LCD screens that display text descriptions of problems occurring with the unit, the older models have small status windows that display numeric error codes with minimal description.  Below is a list of some of the most common error codes you may come across with your HP printer.  Keep in mind, some of these issues are easily fixed, but others may require the help of the professionals at HP Technical Support.

Load the paper on the tray and use the tab to lock the paper in place.

Error 11: Paper Empty

Solution: Restock the paper.

Error 12: Printer is open

Solution: Close all doors and panels on the printer. Continue reading “Common HP Printer Error Codes” »

Many HP printers feature letters after the model number.  For instance, the HP LaserJet CP5525 comes in 3 variations: CP5525n, CP5525dn, and CP5525xh.  If you are a buyer looking for a new HP printer for your home or office, these extra letters may be confusing, but they help to describe some of the main features of their particular models.

Here is a list of many common model variations and what the letter represent: Continue reading “HP Model Numbers Explained” »

Error code 10.32 is a warning designed by HP to alert users that the part they have installed was not manufactured by HP directly. Many users misinterpret this warning to mean that the part is incompatible with their printer, but this is not the case.  It just means it is a compatible version of an HP component, rather than one manufactured by HP directly.

Error Code 10.32 will protect you from counterfeit HP parts.

HP designed the warning to guard against companies that might label a part as genuine OEM, such as an HP CM2320 toner cartridge, when in fact it was manufactured by a third-party supplier. This, however, does not mean that the part will not be compatible with the printer or work just as well as the OEM version. The error is merely a measure designed to protect you against fraud by companies labeling off-brand parts as genuine HP parts. Continue reading “HP Supply Error Code 10.32” »