Common Konica-Minolta Printer Error Messages
Konica-Minolta specializes in making durable, reliable office printers and all-in-one machines. However, not even the top manufacturers in the printing industry can guarantee these devices will work without error. If you have a Konica-Minolta laser printer or multi-function unit, below is a list of some of the most common error messages you may encounter, and possible solutions to help get you back up and running:
Display Message | Message Meaning | Solution |
Close Printer Cover | The printer cover is open. | Close the printer covers. |
Paper Empty – Refill Paper | There is no paper. | Load paper into the input tray. |
Paper Jam – Remove paper | Paper is jammed near the input tray. | Clear the paper jam. |
Paper Jam NB 2 – Remove Paper | Paper is jammed in the center of the machine. | Open the front panel and clear the paper jam. |
Paper Jam NB 3 – Remove Paper | Paper is jammed near the output tray. | Clear the paper jam. |
Check Printer: 01 – Reset Device | The fuser temperature is too high. | Let the printer cool and try printing again. If it is still overheating, adjust the fuser temperature if possible. |
Check Printer: 02 – Reset Device | The fuser temperature is too low. | Adjust the printer fuser temperature settings if possible. If not, contact technical support. |
Check Printer: 04 – Reset Device | There is an error with the motor. | Contact technical support. |
Check Printer: 05 – Reset Device | The laser is not properly aligned or synchronized. | Contact technical support. |
Paper Size – Replace Paper | The paper size does not match the settings. | Change the print settings or the type of paper. |
Heating – Please Wait | The printer is warming up. | Wait for the printer to finish warming up. |
Insert Toner – Toner Low | The toner cartridge is running low on toner. | Remove and shake cartridge to redistribute toner or replace the Konica-Minolta toner cartridge if it is still not working properly. |
22 Main Tray Lift | The multimedia tray is overloaded. | Remove some of the media on the multimedia tray. |
16 Xfer Belt Rot | The transfer belt is rotating during print jobs. | Make sure the transfer belt is moving during printing. If it is locked in place, contact technical support. |
Some of these issues are simple to fix by the average user, but others require a professional or at least the assistance of technical support. If the solution seems too complicated or risky to fix yourself, do not hesitate to call Konica-Minolta customer care. It is better to ask for help than to risk damaging your machine further.
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