Kodak is known for producing excellent cameras, and their photo printers are some of the best on the market as well. Even with the best-designed printer, however, problems can arise. Most modern Kodak printers give the user clear feedback about the problem in plain English, though some older models may use codes due to a limited screen size. Here are some of the most common error messages, and some possible solutions:
This will mean that the tray is either empty, out of line or jammed. Remove all of the paper in the tray and reinsert it carefully to make sure it is properly aligned. If there is a paper jam, open the lid and any panels, and carefully remove the jammed paper. Also, be sure to check for any paper particles that may be stuck near the sensors, as these can trigger an error message as well.
If you receive a message such as “Parallel Connection Error” or “USB Connection Error”, power down the printer and unplug it. Check to make sure both ends of the cable are securely connected, then restart the printer.
This message usually involves a communication error with the computer or a paper alignment issue. Power down the printer until all of the lights are off, then remove and reinsert the paper. Turn the printer on and try again. If the message continues, you can try sending fewer pages to the printer at one time.
Error Code 3800-3811
If you receive an error code in this range, power down the printer and disconnect the power cable from the back of the printer. Allow it to sit for more than 30 seconds to reset, then reconnect the cable and power it on. If the problem persists, remove the cartridge and reinstall it a total of two times. If it still persists, you may need to contact technical support.
Ink Cartridge Not Recognized
In most cases, this is caused by a cartridge that is not properly installed. Remove the cartridges and carefully reinsert them, making sure they fully snap into place. You may need to restart the printer to clear the error. You can also try cleaning the printheads. If the message persists, the cartridge may be defective or incompatible.
Rear Access Door Open
Remove the rear access door from the printer and reinstall it. Make sure that it snaps in completely on both sides. You may need to turn the printer off and back on to reset the error message.
Spooler Service Stopped Working
Power down the printer and restart the computer. Once the computer has fully rebooted, restart the printer. If the message continues, try the steps below:
- Click the Start button and type “services.msc” into the box, then hit Enter.
- Right-click Print Spooler and choose Restart.
- Right-click Print Spooler again and choose Properties. Under Startup Type, choose Automatic and click OK.
These represent some of the most common errors you are likely to encounter with your Kodak printer, and should help you resolve most simple issues. If you encounter an error that is not in this list, consult your user manual for more specific information. If you are still unable to resolve the issue, contact technical support or a repair shop for assistance.