Archive for the ‘Printer Troubleshooting’ Category

Aligning Print Heads

Posted Friday, January 6th, 2012 by .

The print heads of an inkjet printer are responsible for transferring ink from the cartridge to the page. The combination of multiple print heads for different colors means that each needs to line up properly to create sharp image or text. If they heads are out of alignment with each other, you could end up with skewed text, fuzzy output, and a number of other issues.

Alignment Test Pattern

Test patterns like this one can help you align your print heads.

Most inkjet printers handle the alignment automatically, and you may never have to align them yourself, but if you notice issues with your prints it may be time for a manual alignment. Luckily, most inkjet printers come with an alignment procedure that ensures the print heads are aligned for the best possible output quality, and it is very easy to do. Continue reading “Aligning Print Heads” »

Cleaning Your Scanner

Posted Friday, December 2nd, 2011 by .

Have you noticed lately that your scanned files are suffering in quality?  Are there black or faded lines running down the length of the document, making it difficult to read and even more difficult to pass off as professional?  Chances are, if you give the scanning surface a cleaning, the quality issue may disappear.

Clean ScannerParticles of dust get on the scanning surface and stick, sometimes even causing scratches if not cleaned.  The dust is what causes the lines on the page, as the lens cannot read through it.  This can happen with both flatbed and sheet-fed scanners.  To clean it, find a soft cloth that is lint-free and glass cleaner that does not streak.  Unplug the scanner first and then open the lid to access the scanning surface.  Do not spray the glass cleaner directly on the machine, rather spray it on the cloth and softly wipe the surface down. Continue reading “Cleaning Your Scanner” »

The Secrets of Ghost Printing

Posted Friday, September 23rd, 2011 by .

Ghosting

An example of “ghost printing”.

One of the most common issues to crop up when printing is “ghosting” or “ghost printing”. Essentially, ghost printing is when the printed page contains an extra, lighter version of the main image. This can often look like a lighter stencil of the original image. If you find that you are experiencing ghosting in your prints, there are a few things to try: Continue reading “The Secrets of Ghost Printing” »

Windows Connection Issues

Posted Tuesday, June 21st, 2011 by .

Are you experiencing some sort of trouble when trying to print while connected to a Windows PC? If so, there are a number of things to check to check. The most common problem is that the printer doesn’t show up in Windows. These types of problems can be caused by anything from a bad cable to a bad printer driver, but most issues are fairly easy to resolve.

Check Your Cables

The first thing to check when there is a connection problem is the cable. For most printers, it will be a USB cable, but older models might use a parallel or even a serial cable. Disconnect the cable from both the printer and the computer, and look for signs of wear or damage. Reconnect the cables firmly into each device. If possible, try a different port on the computer to eliminate the possibility of a bad port. If you have an extra cable, try swapping it out and test to see if the issue is resolved. If so, your cable was probably bad. Continue reading “Windows Connection Issues” »

Canon PIXMA MP620 Wireless Problem

Posted Wednesday, June 15th, 2011 by .

If you are using a Mac and are trying to connect to your wireless Canon PIXMA MP620, you may be having trouble getting the devices to communicate. You may have even tried the steps outlined in Setting Up Wireless Printers without any luck. This is a somewhat rare issue, but it has to do with the default Mac firewall running on your computer. By following a few troubleshooting steps, you should be able to resolve the problem and still use the firewall.

  1. Click the Apple icon in the upper left hand corner of the screen, then choose System Preferences. You can also click the System Preferences icon in the dock, if you prefer.
  2. Click the button that reads Show All. This helps you see all of the options listed. Now click Security or Security & Privacy. Click the Firewall tab. If the buttons are grayed out, you need to click the Lock icon in the lower left of the window, then enter your user password to make changes.
  3. Choose Allow All Incoming Connections. This will temporarily allow your computer and printer to see each other, but turning off the firewallMac firewall settings completely makes the computer somewhat vulnerable, so don’t leave this setting on long-term.
  4. Click the left arrow button at the top left to go back to the System Preferences page. Click Hardware, then click the Print and Fax or Print and Scan option.
  5. There should be a list of printers  on the left side of the screen. If your printer series “MP620” is listed, delete it from the options. Now put your Canon installation CD that came with the printer to reinstall the printer onto your computer. If you can no longer locate the installation CD, go to Canon’s website to download the driver there.
  6. Once the driver is reinstalled, you should be able to re-enable your firewall settings. Follow the first two steps again, but choose Allow Only Essential Services. Continue reading “Canon PIXMA MP620 Wireless Problem” »

Scanbox Scanning

Posted Thursday, June 2nd, 2011 by .

The Scanbox is an innovative, portable solution for scanning documents of all kinds using the camera on your smartphone.  Made of laminated cards and magnetic buttons, this box can be constructed in seconds and will fold down flat so it can fit in a bag.  For occasional photo or document scanning needs, the days of having an expensive, bulky scanner, such as the Epson WorkForce 845, on your desk are over.

The Scanbox can be used for scanning photos as well as 3D objects, but it also can serve as a projection screen and an organizational tool by allowing you to digitize receipts.  The section designated for the document or object being scanned is big enough to fit a letter-size piece of paper.  The two sides of the box not only prevent shadows and outside lights from negatively affecting the scanned image, but those sides also optimize facial recognition when scanning pictures.

ScanBoxWhen the document or object is ready to be scanned, set your camera phone on the top of the box with the camera pointing through the designated hole.  Once you take the picture, you have a few options.  Using a mobile printing application such as AirPrint, you can send the image to a printer, thus making your phone a photocopier of sorts.  You can also download a scanning application (Camscanner+ is recommended by the creators of Scanbox), which will give you the opportunity to save the image to a PDF or email it. Continue reading “Scanbox Scanning” »

Samsung CLP-510 Transfer Belt

Posted Friday, May 20th, 2011 by .

There are so many components inside a laser printer, it is difficult to understand what each part is and the purpose it serves. The transfer belt, for instance, happens to be one of those key ingredients to a printer that is often forgotten or never known about to begin with. However, if you don’t replace the transfer belt on your Samsung CLP-510 at the appropriate time, it can cause big problems with your printer and the quality of documents produced.CLP-510 transfer belt

What exactly is a Samsung CLP-510 transfer belt and what does it do? The transfer belt is a large rotating belt inside your printer that helps ensure accuracy of prints. The belt moves in front of all the toner cartridges inside the CLP-510 and helps each of the layers of toner to be applied to the page in a precise manner. The different colors of toner are applied to the belt first, then applied to the page all at once. Continue reading “Samsung CLP-510 Transfer Belt” »

Cartridge Not Recognized?

Posted Friday, April 1st, 2011 by .

If you’ve been using OEM cartridges in your inkjet or laser printer and have recently replaced those with remanufactured or compatible products, you may be receiving an error message telling you that the new cartridge is not recognized, or that the cartridge is empty, even though you know it is full. Don’t panic!  This just means your printer is having trouble reading the chip on the new cartridge.  Generally, doing a “Cold Start” will clear the issue right up. We created this video to demonstrate the process for you:

Continue reading “Cartridge Not Recognized?” »

HP LaserJet Quality Issues

Posted Thursday, March 10th, 2011 by .

If you own an HP LaserJet printer, you know that they are capable of printing very high-quality documents with every print. However, there are things that can affect the output quality of your LaserJet, causing printed documents to look less precise than they should. Perhaps the colors are lighter than desired or printing in the wrong color.  Below are some troubleshooting steps to take when the output quality is not what you expect.

Check the Toner Cartridges

First, remove the toner cartridge from the printer and shake it gently back and forth a few times. Some of your toner could be clumped up due to the temperature or environment. This will cause the clumps to loosen up. Check for signs of damage and the level of toner remaining. If you suspect that your cartridge is empty or may be faulty, replace it with a new one.

Maximum DPI Setting

Check the Output Settings

Also, you may want to check your LaserJet’s settings. When you click the Print option within any software, you are given the choice between different quality modes. For the highest quality output, you want to make sure you have chosen Best or Maximum for the highest quality output instead of Draft or other options. Also, if your printer is in Toner Save mode this can affect the quality of documents as well. Continue reading “HP LaserJet Quality Issues” »

Reset Print Spooler

Posted Saturday, January 22nd, 2011 by .

WindowsWhen using a Windows operating system, a service known as a print spooler is designed to help you manage your tasks.  Not only does this service organize multiple print jobs, but it also processes each one in order without overwhelming the printer’s memory.  The spooler coordinates the print queue, where you can delete and manage your tasks.  For instance, if you send a 20-page job to your printer and as it waits in the spooler, you realize you only have enough HP 02 Black ink for 10 pages, you can access the spooler and cancel the order. Continue reading “Reset Print Spooler” »

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