Beware Printer Firmware Updates!

Printer manufacturers occasionally issue firmware updates that are typically publicly available via the company website.  These updates typically provide the ability to load new and improved features to your dated machine.  Firmware updates can also fix problems with existing functions and expand compatibility for software and OS upgrades.

BEWARE

Not All Firmware Upgrades Are Created Equal.

In January, our office received this notice from a trusted vendor:

https://www.action-intell.com/wp-content/uploads/2011/03/english_fullpack.pdf

It has come to light that some manufacturers have designed printer firmware upgrades to disable your printer’s ability to accept any after-market cartridges, thus forcing you to pay  inflated brand name/ OEM cartridge prices.

So far, numerous cases of this deceptive and consumer-unfriendly practice have been reported for Dell, Lexmark and Samsung printers.  Unfortunately, there is no way to tell which firmware upgrades will make a machine incapable of reading compatible or remanufactured toner or ink cartridges.

When you first get your printer and are being prompted through the installation process, one way to avoid these harmful upgrades is by unselecting the option to receive automatic software updates.  As of now, there is no definitive information on which models are susceptible and what users should look to avoid these firmware updates.

For the hundreds of thousands of people who have been able to cut budgets by using remanufactured or compatible cartridges, these firmware updates can be extremely costly.  This move by Lexmark, Dell and Samsung calls in to question the integrity of any company purposely destroying the sanctity of free trade.