Ink Technologies, LLC has been selling premium quality printer consumables products on the Internet since 2001. We offer a comprehensive selection of both compatible and brand name ink cartridges, toner cartridges and printer supplies out of our 32,000-square-foot facility in Dayton, Ohio.
Ink Technologies has received numerous accolades for our success, including "Dayton Fast 25" and "Dayton Top 100" in revenues. We carry an A+ rating from the Better Business Bureau and an award-winning, Circle of Excellence rating on BizRate, one of the leading independent customer ratings and reviews platforms.
We have established customer satisfaction as our guiding business principle. We believe we owe our success to being constantly focused on several key ingredients that lead to customer satisfaction:
We believe we owe our success to several key principles that form the basis of our daily operations:
Best Products at the Best Price
We pride ourselves on our product quality and are constantly working on evolving our product sourcing options and relationships. We only work with the most reputable cartridge manufacturers and are able to achieve exceptional pricing based on high volume.
We monitor defect rates across all of our products and are constantly working with vendors to identify and improve quality standards.
Ultimately, we will not sacrifice quality for price. We feel that we are the absolute best in the industry at providing the best blend of quality and price for our product offerings.
We stand behind our products - customer satisfaction is guaranteed and our compatible products are protected with a full one-year replacement warranty.
Best Selection and Availability
We expand our ink and toner product catalog literally on a weekly basis. Our goal is to offer an exhaustive inventory of both brand name and compatible printer consumables to provide the best one-stop shop experience for our customers. We're able to do this without sacrificing our quality standards.
We stock over 95% of our compatible and remanufactured cartridges in our Ohio warehouse, and have multiple back-up sources for virtually every product. Over 99% of all orders placed on our site ship on the same day as ordered (if ordered by 3:30 pm EST).
Best Customer Experience
Ink Technologies is all about the customer – to us this is just good business. We have numerous policies, features and services that are geared to provide the best customer experience possible:
- Our call center takes your calls directly and you speak to a real human being. Our goal with every customer interaction is for the customer to be satisfied with the result.
- We provide multiple alternatives to communication, including toll free phone, chat and contact email. We strive to respond to all email inquiries within 2 business hours.
- We are continually working on convenience features for our customers, including volume discounts, extended hours, free shipping, easy returns processes, one-click re-ordering, and regular coupon promotions.
- We are at the top of the industry in customer feedback ratings as shown on BizRate and demonstrated by our A+ BBB rating. We are constantly monitoring user feedback and use this to prioritize enhancements to our suite of services.
- We have a great customer loyalty Rewards Program.
We strive to offer a "remanufactured cartridge" option for as many printer models as possible. Remanufacturing from recycled cartridges offers a much lower environmental impact than the manufacturing of new cartridges from scratch.