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Toner | Ink
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Ink Technologies - Ink and Toner Supply
Frequently Asked Questions

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    Frequently Asked Questions

    Shipping FAQs

    Q. Which carrier do you use for shipping?

    A. We primarily use FedEx and USPS for shipping. Occasionally other carriers like UPS and OnTrac can be used.

    Q. When can I expect my ground shipment to arrive?

    A. Most orders shipping ground will reach you between 1 and 5 business days depending on the originating warehouse and distance to your destination address. 95% of our non-OEM products ship out of Dayton, OH. Below is a map with estimated ship times from our Dayton warehouse:
    Estimated FedEx Ground Delivery Times

    Q. Is the product shipping from your Ohio warehouse?

    A. 95% of our non-OEM products ship from our Ohio warehouse, but we typically don't know until just before the order ships. OEM products can ship from multiple U.S. destinations. If you must guarantee a delivery date, please select the express shipping option that will meet your needs.

    Q. My cart is more than $50. Why am I still being charged for ground shipping?

    A. We offer free ground shipping to the 48 contiguous states on orders over $50. If you are shipping to an APO/FPO location, Alaska, Hawaii or any other destination outside of the 48 states, shipping charges will apply.

    Q. What is your shipping cutoff?

    A. Our Shipping deadline is 3:30pm EST. Any order placed before that time will ship out the same day. All orders placed after this will be shipped out the following non-holiday business day.

    Q. Do you ship internationally?

    A. Yes, international shipping charges are based on the weight of the products ordered and the shipping destination. In order to calculate international shipping charges, please place items in the shopping cart and fill out your shipping address on the checkout page.

    Q. Can you blind ship an order?

    A. Yes, we are able to set your account up to blind drop ship your orders. Please contact us during business hours and we can help get you set up. This will allow you to place your own orders and they will automatically be flagged for blind drop ship status. Please click here for more shipping info.

    Ordering FAQs

    Q. How can I find my tracking number?

    A. You will receive an automated email notification as soon as we have tracking information available in our system. In addition, you can get tracking info at any time using our convenient order tracking form.

    Q. Are your products available and in stock?

    A. All products available on our web site are available at the time the order is placed. Occasionally we will run into a stock availability issue, but this is rare. If there is an availability issue, you will be contacted promptly by our customer service team.

    Q. What are your payment options?

    A. We accept Master Card, Visa, Discover, American Express, and PayPal as acceptable payment options. We accept check payment only from approved schools and government municipalities.

    Q. Do you accept purchase orders?

    A. Ink Technologies accepts purchase orders from public schools and government municipalities. In order to process your order we need all of the following information documented on your purchase order:

    • School or Organization information, including billing address, phone number, etc.
    • Contact person name, title, and contact information.
    • A valid email address for billing contact, name, phone and fax number. This information is used to communicate order confirmations, tracking numbers for shipped orders, and invoices via email.
    • Order details / Requested product(s) – quantities, description, and price
    • Total approved dollar amount of order must be clearly stated. If shipping to Ohio please include 7% sales tax. Please include any shipping charges that apply. The best way to ensure completeness and accuracy is to process the order on our web site and record the totals from checkout page. We would be happy to assist you to collect this information prior to completing your purchase order, just contact us for assistance.
    • A unique Purchase order number
    • Authorized signature, name, and title of authorized signer of the purchase order

    Payment terms are Net 30 Days from the invoice date. Purchase orders can be submitted by email, fax, or by mail. Please submit payment to the address below.

    Method
    Upload/Email PO: Submit here
    Fax Number: 937-684-4245
    Mailing Address: Ink Technologies, LLC.
    7600 McEwen Road
    Dayton, OH 45459

    If there are any problems or questions with the purchase order our team will contact you before processing the order.

    Q. What is the PO reference field on the checkout page?

    A. This is an optional field if you would like to reference a purchase order for your own records.

    Q. Do you have a recycling program?

    A. Yes, we have a recycling program that is free to you as long as you have 20 or more smaller ink cartridges OR 20lbs total (toner or ink cartridges) to return. Click here for more info, including our recycling request form.

    Q. Why don't I receive coupons anymore?

    A. Please check your spam blocker on your email. Coupons are emailed out every month to all of our customers unless you have declined or unsubscribed from our email list. You are also welcome to call us to get our most recent coupon.

    Warranty FAQs

    Q. Will using a non-OEM cartridge void my printer warranty?

    A. Using remanufactured or compatible products will not void your warranty. For more information, please see our blog article describing the Magnuson-Moss Warranty Improvement Act.

    Q. Do you guarantee your products?

    A. Yes, we have a 6-month satisfaction cash-back guarantee for all of our compatible and remanufactured products. Click here for complete details.

    Q. What is your warranty?

    A. We offer a 1 year replacement warranty on all compatible and remanufactured products, and a 6-month satisfaction guarantee. OEM products are covered by the manufacturer. Click Here for complete details.

    Q. How do I fill out a return request?

    A. Please go to our warranty and returns page for complete details on returning your products.

    Q. Do you provide a return tag for defective cartridges?

    A. If you are replacing a defective cartridge under warranty we will supply a return tag that will be emailed to you after we have set up the return authorization. Click Here for complete details.

    Q. Why do I have to pay for a replacement?

    A. You pay for a replacement only if you choose to have your replacement shipped in advance of returning your defecting cartridge. After receipt and inspection of your defective product, we will refund the original cost of your defective product. Click here for more info on your replacement options.

    Troubleshooting FAQs

    Q. I am having problems with my cartridge. Can you help?

    A. Here are some tips about troubleshooting toner or inkjet cartridges.

    Q. Why is my cartridge not recognized?

    A. It is likely that the printer is still recognizing the previous cartridge. This can be fixed by unplugging your printer for 10 minutes, which will dump the printer's memory and force it to do a complete initialization. For more information, see our blog article.

    Q. Why did my cartridge run out of ink (or toner) so fast?

    A. All of our remanufactured/compatible meet or exceed the pages provided by the OEM manufacturer. Page yield is based on 5% coverage; typically if you get a lower page yield it means that you were printing text, graphics or images with greater than 5% coverage on the page. Please see our blog article for details on how to calculate your "expected" page yield based on actual usage.

    Q. Why are your yellow ink sticks a different color shade than Xerox brand ink sticks?

    A. The manufacturing of our yellow sticks is slightly different but when you print with them they will have the same color on the printed page.

    Q. What is difference between Ink and Toner?

    A. Toner is a powder that is heated and transferred to paper and cools to create images; this is why the paper can be hot when it comes out of the printer. Ink is a liquid that is sprayed on the paper and dries to the paper. This is why the paper feels wet when you remove it from the printer. Ink cartridges are typically much smaller than toner cartridges. Click here for more info.

    Q. What is the difference between OEM (brand name), compatible and remanufactured cartridges?

    A. Compatible cartridges are made from brand new components and perform the same as name brand products. Remanufactured cartridges are refurbished brand name cartridges that have been inspected, repaired, cleaned and refilled. This allows us to sell the same quality product at a much lower price and keeps the old cartridges out of our landfills. Please see our blog article for more info.

    Q. How long will my cartridges last in storage?

    A. Cartridges have a shelf life of 1-2 years if they are kept in a climate controlled environment and sealed in their packaging. Please see our blog article for more info.

    Q. Why is the Brother toner cartridge that you sent me so much smaller than my cartridge?

    A. The toner cartridge is smaller and it set inside the imaging drum. When you remove the unit from the printer you are actually removing both the drum and toner cartridge together. After this is out of the machine you need to then separate the toner from the drum and replace the toner cartridge. For more information, please read our blog article or watch the video below:

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    MasterCard, Visa, American Express(Amex) and Discover Cards Accepted MasterCard, Visa, American Express(Amex) and Discover Cards Accepted MasterCard, Visa, American Express(Amex) and Discover Cards Accepted MasterCard, Visa, American Express(Amex) and Discover Cards Accepted PayPal Now Accepted

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