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| INITIATING A RETURN |
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| IMPORTANT: Ink Technologies will not accept returns unless a return authorization number has been issued. |
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Please initiate your return request by submitting our online return request form. We will typically respond
to your request via e-mail within a few business hours of the request. If you request is accepted, our e-mail response will contain a return authorization number
and provide shipping instructions, otherwise we will include additional questions to clarify the request. If you do not hear back from us within 1 business day,
or if there is a dispute related to the request, call our toll free number, 1-866-313-2879 (International customers call 1-937-853-1030). In order to ensure
prompt customer service, please make sure you have submitted your online return authorization request and have your original order number available before you call.
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Returns must be received in our warehouse, based on return shipping postmark date, within the specified time frames, and be in acceptable condition based on the type of
return (non-warranty or warranty). It is important to pay close attention to return dates and to return your products immediately after receiving a return authorization
number. Returned products must meet our criteria of acceptance before we issue a credit or ship a replacement.
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If the returned product does not meet our acceptance criteria, we will make a reasonable attempt to contact you, using the contact phone number and contact e-mail address provided
on the original order or return request, to arrange for return or disposal of the item. If we do not receive a response to rejected items within 2 weeks of our attempted
contacts, including instructions for return shipping pickup, rejected items will be discarded.
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| RETURN SHIPPING INSTRUCTIONS |
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All returns must have the return authorization number clearly written, preferably in black marker, on the outside of the shipping box. This is critical for us to correctly identify
the item when it is received into our return warehouse. Please also include a copy of the original sales order, packing list or invoice.
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Ship all returns to the following address:
INK TECHNOLOGIES LLC
ATTN: [RA#: - fill in your return authorization number here]
1332 Woodman Drive
Dayton, OH 45432
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| NON-WARRANTY RETURNS |
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Based on our Satisfaction Guarantee, Ink Technologies will accept returns of non-defective goods for credit or replacement if a return authorization is issued and the returned product
is received in our warehouse within 45 days of the original shipping date. Non-defective products must be returned with complete original shipping and product packaging material
and contents, and the product and packaging must be in original, "as shipped" condition, unless the customer is dissatisfied with print quality. If this is the case, only 1 set of open
products will be accepted for return. In addition, we will not accept toner cartridges for return if more than 50% of the toner powder has been used. All non-warranty returns
will be charged a $5.00 restock fee. Customers are responsible for any shipping charges and insurance associated with non-defective product returns.
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| WARRANTY REPLACEMENT |
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Ink Technologies will replace defective compatible products free of charge if the products are returned within 6 months of the original ship date.
In addition, our Artisan Compatible Solid Ink products are supported by our Satisfaction Guarantee warranty from printer damage
caused by the solid ink. Warranty for defective OEM (brand name) products will follow the warranty policy of the manufacturer.
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All products that are returned under warranty will be inspected prior to replacement approval. We will not accept returned products that exhibit evidence of tampering or physical damage due to customer
use. In addition, we will not accept toner cartridges as defective if more than 50% of the toner powder has been used.
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Replacement options: Customers can elect either of these two methods of replacing their products:
- Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.
- If you urgently need your replacement, you can elect to purchase the replacement product at full charge and we will credit your original purchase after inspecting your returned product.
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| SHIPPING DAMAGE RETURNS |
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If you receive a product that is damaged by shipping, please initiate a return authorization request within 5 business days after receipt of the package.
Do not throw away or alter any of the product and packaging, it must be in the same condition as it was received in order for us to properly establish that the damage
was due to shipping, and not due to some other cause. We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded.
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Depending on the original shipping source, we will process the damage claim in one of two ways:
- For some claims, we will have to contact the shipping company and file a claim to have the shipping company schedule a pickup and inspection of the package from the customer location.
- For some claims, we will issue a return authorization number for you to return the package to our returns warehouse, following the normal return procedure.
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After we are able to properly establish that the product was damaged during shipping, InkTechnologies will replace damaged products free of charge based on our Warranty Replacement policy.
If the customer chooses to return the product for credit, our Non-Warranty Return policy will apply, including restock fee.
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