HP manufacturers describe the Fax 1020 as the perfect office fax machine, with the capacity for both faxing and copying. They boast it to have a quiet, efficient output rate and various features that set it above other inkjet units. User reviews, however, describe the HP fax 1020 as a loud device, which jams more often than not.
Positive attributes to this unit include it's moderately fast copying and faxing speed. The average copy speed for this unit is 1.5 pages per minute using black HP 1020 ink. Using color HP 1020 ink, documents can copy around 1.2 pages per minutes. When this unit doesn't have problems with jamming, its quality of Fax 1020 ink on copies and faxes is pretty good. For copies, the black and color HP 1020 ink resolution is 600x600 dpi. For faxes, printer ink resolution is around 203x196 dpi.
This fax machine uses black HP 1020 ink cartridges. The fax 1020 ink cartridges have been reviewed to not be high-yielding and thus not ideal for businesses looking to produce large output rates. However, these HP 1020 ink cartridges are moderately inexpensive to replace, making this inkjet machine more cost efficient.
The HP 1020's maximum transmission speed is around 14.4 Kbps/33.6 Kbps, which is about average among other inkjet fax machines. Also, its monthly duty cycle is only around 900 for copies and 730 for scans. It is only able to hold 100-sheets in the output tray. All these features are pretty unimpressive for a fax/copy machine that is meant to fit in the workplace and produce high-volume results.
Two of the only benefits to owning this HP model are its good quality of fax 1020 ink resolution on copies and the low costs of printer ink. However, the HP 1020 appears to be generally bashed in user and expert review for constant paper jam problems and irritating noises. It has one compatible model, the HP 1020xi. The HP 1020xi has less memory for faxing and a smaller number of speed dials than the 1020 model.
Based on our 100% Satisfaction Guarantee, Ink Technologies will accept returns of compatible or remanufactured ink and toner cartridges for full credit if the returned product has a valid return authorization number and is received in our warehouse within 6 months of the original shipping date. If there is a confirmed print quality issue, only 1 set of opened products will be accepted for credit returns, and only if less than 30% of the ink or toner has been used.
Ink Technologies will replace defective compatible or remanufactured products free of charge if the products are returned within 1 year of the original ship date, and provide a return shipping tag for return of the product.