Remove Firmware that blocks Remanufactured Ink

Posted Friday, September 15th, 2017 by .

HP has recently updated a list of printers that block the use of third party ink cartridges and gives the user an error message stating that the cartridge is “damaged”.
hp_firmware_lock

This is an attempt for HP to force consumers to use Genuine HP ink cartridges instead of saving money by using our less expensive, high quality remanufactured ink cartridges. If you experience this message while using a third party cartridge, there is a simple fix to this problem: 1) click the link below to go to the HP website, 2) select your printer model, and 3) download and run the firmware update.  Once this is completed, you can install your cartridge and use it with no further problems.

https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model/5367606/document/c05308850/

A list of printers that are impacted by this update are:

• HP OfficeJet 6800 Series
• HP OfficeJet 6812
• HP OfficeJet 6815
• HP OfficeJet 6820
• HP OfficeJet 6822
• HP OfficeJet 6825
• HP OfficeJet Pro 6200 Series
• HP OfficeJet Pro 6230
• HP OfficeJet Pro 6235
• HP OfficeJet Pro 6239
• HP OfficeJet Pro 6830
• HP OfficeJet Pro 6835
• HP OfficeJet Pro 251 dw
• HP OfficeJet Pro 276 dw
• HP OfficeJet Pro 8100 ePrinter
• HP OfficeJet Pro 8600 e-All-in-One
• HP OfficeJet Pro 8600 Plus e-All-in-One
• HP OfficeJet Pro 8600 Premium e-All-in-One
• HP OfficeJet Pro 8610 e-All-in-One
• HP OfficeJet Pro 8615 e-All-in-One
• HP OfficeJet Pro 8616 e-All-in-One
• HP OfficeJet Pro 8620 e-All-in-One
• HP OfficeJet Pro 8625 e-All-in-One
• HP OfficeJet Pro 8630 e-All-in-One
• HP OfficeJet Pro 8640 e-All-in-One
• HP OfficeJet Pro 8660 e-All-in-One
• HP OfficeJet Pro X 450 Series
• HP OfficeJet Pro X 451 dn
• HP OfficeJet Pro X 451 dw
• HP OfficeJet Pro X 470 Series
• HP OfficeJet Pro X 476 dn
• HP OfficeJet Pro X 476 dw
• HP OfficeJet Pro X 551 dw
• HP OfficeJet Pro X 576 dw

Greg Gladman

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Greg Gladman has two degrees from the University of Cincinnati and prides himself on managing the operations and customer service at Ink Technologies. With a mind like a vault, he is full of useful and useless information, making him an asset to the company and to his Tuesday night trivia team. When he is not working, he spends his time bowling and playing golf. Greg dedicates much of his free time to raising money and awareness in support of the fight against blood cancers. You can find him on .

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