5 Common Samsung Printer Problems

Posted Friday, October 1st, 2010 by .

Samsung LogoSamsung has gained respect for making a number of top-of-the-line electronics, ranging from televisions and cell phones to office equipment.  Samsung printers are widely known for being affordable and reliable, however, as with any device that is made up of multiple small components working in unison, issues may arise.

There is not enough time or space to list every single possible problem that could come up when using a Samsung laser printer, so we have narrowed it down to the 5 most common problems. We have also included some simple troubleshooting tips for you to try before enlisting help from technical support.

“Paper Jam”

When the LCD display on the top panel of the machine says Paper Jam, the first thing you need to do is open the printer up and check for jammed paper.  If there is nothing there, it may be a sensor issue.  Be sure that the sensors that are near the side of the input tray do not have debris on them.  Here is a video tutorial about the various ways to fix a paper jam on a Samsung printer:

“H2”

When this error appears, it usually means that the fuser in your Samsung laser printer is not heating up properly.  Often, this can be fixed by powering down the printer and checking that all cables are securely plugged in.  If the problem persists, you might need a new fuser, which could be a costly repair.  It is recommended to contact technical support if you continue to receive this error message.

“24”

Error 24 indicates that the printer’s memory capacity is not large enough to handle the size of a document or the number of documents in the queue.  There are two solutions to this problem – you can reduce the amount of data that is being sent to the printer at one time, or you can upgrade the memory. Try clearing the queue and sending fewer documents or pages at one time. If this error occurs frequently, you will definitely want to add more RAM (if the device supports it).

Printer Error“16”

More of a helpful warning than an error, if the code 16 is displayed on your printer’s LCD, it means the toner is running low.  If you suspect that there is still toner remaining, you can try removing the cartridge and shaking it to distribute the remaining toner evenly.  If this error still occurs, you will need to order some replacement cartridges.  Keep in mind that many Samsung models have remanufactured cartridges available, such as the Samsung CLP-300A, from reputable third-party suppliers.

Square Prints

While not an error message, this is a commonly reported issue with some Samsung printers.  It means that small squares are printing instead of the text, usually when printing from an unknown source (like a website).  When this happens, it does so because the font is not recognized by the printer software.  To remedy this issue, you can try reloading the most updated drivers. You can also go to the Start menu and choose Printers and Faxes > Select your printer > Properties > Advanced > Print Processor and change the graphics mode.  Print a test page to see if this eliminates the issue.

Though other issues may arise when using your Samsung printer, these are the 5 most common problems that you will likely come across.  It is always frustrating when your printer won’t print, but take a deep breath and try some of these simple troubleshooting tasks before you contact technical support, and you could save yourself some time and hassle.

Greg Gladman

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Greg Gladman has two degrees from the University of Cincinnati and prides himself on managing the operations and customer service at Ink Technologies. With a mind like a vault, he is full of useful and useless information, making him an asset to the company and to his Tuesday night trivia team. When he is not working, he spends his time bowling and playing golf. Greg dedicates much of his free time to raising money and awareness in support of the fight against blood cancers. You can find him on .

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