Archive for August, 2010
Dell printers are typically reliable and easy-to-use, but occasionally errors can occur. Newer models have larger displays that allow for fairly detailed descriptions of errors, but older Dell printers with smaller display screens used number codes for certain issues. So if a message pops up and says “Output bin full – remove paper,” there is no code to crack. You should be able to find the number codes in your user’s manual, but here is a list of the most common codes you may encounter when using your Dell printer.
|30||A refilled cartridge has been detected by the printer and will not print until a new cartridge is installed. The dangers of refilled cartridges are many, so purchase a new or compatible replacement instead.|
|31||The cartridge is not installed correctly or is somehow defective. Remove and then re-install the cartridge. If the error continues, contact tech support or try another cartridge.|
|32||Compatible or remanufactured Dell cartridges are not always recognized by printers. You can try running a cold start to reset the printer’s memory. Otherwise, contact the vendor you purchased the cartridge from.|
|34||The paper in the tray is being detected as too short. You can load larger paper, bypass the message by pressing the Back button, or cancel the job. Keep in mind that if you bypass the warning, your documents may not print properly.|
|37||The printer’s memory space is not big enough to hold all of the data that is being sent to it. To avoid this problem, send files in smaller batches or consider upgrading the memory.|
|38||When the memory is completely full, this error code will appear. Similar to the error above, send files in smaller batches or consider upgrading the memory.|
|39||In the same boat as the previous code, this error indicates that a task is too complex for all of the data to be transferred. As with the previous codes, send files in smaller batches or upgrade the printer’s memory if possible.|
|54||A network software error has been detected. Restart your printer and the computer and try again.|
|56||The printer is discarding any data transferred through the USB or parallel port because it has somehow been disabled. Restart your printer and your computer and try printing again. Another option is enabling your USB port in Windows, which is a lengthy process, but could be the answer.|
|58||This could mean you have too much memory installed or too many paper trays attached. Remove the add-ons and restart.|
|59||A tray that has been added to the printer is not supported. Remove the tray (the message will identify which one) and restart the machine.|
|84||This error code will appear first to warn you that the life of the imaging drum is nearing its end. You can bypass this message by pressing the Back button. The second time this code appears, the printer will often not print another page until the drum is replaced. It is advised that you order a replacement when the code appears for the first time.|
|88||The ink/toner is running low. For Dell laser printers, you can try taking the cartridge out and shaking it to redistribute the remaining toner, or you can install a replacement.|
|200-202||These codes are a series of paper jam issues – the difference is the location of the jam. Open the machine to remove the jammed piece of paper.200- The jam is at the input sensor.201- The jam is between the input and output sensors.202- The jam is at the output sensor.|
|231-235||These codes are a series of duplex paper jams – the difference is the location of the jam. Open the machine to remove the jammed piece of paper.231- The jam is near the back of the duplex paper path.233- The jam is in the front of the duplex unit.234- It is confirmed that the jam is in the duplex path, but location has not been determined.235- The jam is near the output bin and was caused because the selected media is too narrow to be processed.|
|240||The jam is in one of the trays, which may be identified in the error message.|
|251||There is a paper jam in the multipurpose tray.|
Many of the solutions here are simple and some of the error messages can be bypassed simply by hitting the Back button. Be sure to consult your user’s manual before doing anything that could damage the machine, however. If your error is not in this list or is still showing up after trying the proposed solutions, contact technical support.
Lexmark laser printers are some of the best on the market for use in an office environment, small or large. These machines are built to provide efficient speed and professional quality for many years. Though durable, a device with so many moving parts can run into trouble. Parts get worn down, debris gets stuck, errors occur. A series of LED lights will usually blink when something is not working properly and then an error code will be displayed on the LCD.
With so many different models and a plethora of potential issues, determining the problem yourself can be difficult. Before you call in the professionals, though, take a look at this list of error codes. Codes can vary from model to model, but these will apply to most Lexmark machines.
|Error code||Error code meaning|
|Error 20||Sensor on input tray not activated – could be a jam near the sensor.|
|Error 21||Sensor on output tray not triggered.|
|Error 23||Paper jam near the duplex sensor.|
|Error 24||Job not formatted correctly for the paper being used.|
|Error 25||Sensor on input tray triggered at the wrong time.|
|Error 26||Tray of duplexer not being recognized.|
|Error 27||Loaded paper or envelopes are the wrong size.|
|Error 28||Input rollers not picking up paper, not triggering sensor.|
|Error 29||Sensor on output tray has stopped.|
|Error 30||Toner cartridge not installed or cover is open.|
|Error 31||Cartridge detected and ID read, but it did not pass verification.|
|Error 32||Incorrect cartridge installed.|
|Error 37||Memory full, cannot collate the task.|
|Error 38||Memory used to store pages sent to printer is full.|
|Error 39||Job too complex for memory.|
|Error 43||Font card not supported.|
|Error 44||Defective font card.|
|Error 47||Font card removed during task, data required to finish printing.|
|Error 52||Flash memory is full.|
|Error 53||Defective or unformatted flash memory.|
|Error 54||Serial error.|
|Error 58||Duplex unit is not attached.|
|Error 59||Duplex unit cover is opened.|
|Error 62||Not enough disk space for requested data to be transferred.|
|Error 63||Defective or unformatted disk.|
|Error 70-79||Network card issues – specific codes should be in the manual.|
|Error 80||Cycle (200k-300k prints) complete, maintenance kit needed.|
|Error 82||Replace OPC belt (photo developer).|
|Error 84||Replace the transfer drum.|
|Error 88||Toner is low.|
|Error 122||Fuser issue – run fuser service check.|
|Error 230||Paper jam in duplex unit.|
|Error 240-249||Paper jam in tray 1-5.|
|Error 250||Paper jam in multipurpose tray.|
|Error 901||Flash memory (with system code program) is defective.|
|Error 917||Transfer roller issue.|
|Error 920||Fuser temperature is too low to fuse toner.|
|Error 921||Fuser temperature is below standby temperature when printer is idle.|
|Error 923||Fuser is too hot.|
|Error 924||Fuser error.|
|Error 925||Incorrect fuser lamp installed.|
|Error 927||Primary fan not working.|
|Error 929||Toner sensor not working properly or cartridge defective.|
|Error 930||Incorrect printhead installed.|
|Error 931||Printhead connection issues.|
|Error 934||Mirror motor circuit in printhead not working properly.|
|Error 935||Printhead error (sub-codes indicated by 935.XX).|
|Error 936||Main drive motor not working properly.|
|Error 939||Communication with controller engine lost.|
|Error 940-943||Toner metering cycle not working properly (940-cyan, 941-magenta, 942-yellow, 943-black).|
|Error 947||Engine board failed.|
|Error 975-979||Network card failed.|
|Error 980||Communication failure between printer and external device.|
|Error 983||Invalid command to connected device.|
|Error 980-984||Service one of following- system board, duplex, trays, feeder, output bin.|
This list covers the most common error codes for Lexmark devices. If you are getting an error code that is not on this list, refer to the Lexmark website, refer to the user manual, or contact Lexmark directly for further information.
Over the years, printers have developed from simple, basic machines to complex, multi-featured, all-in-one devices that can handle enormous daily office volumes or produce beautiful images. This rapid development is evident in printer display panels, which started as small, 2-line black-and-white screens and now offer large, color, touchscreen LCDs.
Error messages for Canon printers at one time were provided in numeric code, as ample space wasn’t available to give you full descriptions of the issues. Of course, current models have error messages that provide more detail about each issue, making it easy for you to diagnose and fix the problem. However, for those who still get error codes, here is a list of some of the most common, and some solutions to help you get up and running again:
|11||Out of paper||Load more paper.|
|12||No cartridge installed or printer is open||Install the cartridge or close the printer.|
|13||Paper jam||Clear the paper jam.|
|16||Low toner||Shake the cartridge to re-distribute Canon toner or replace the cartridge.|
|21||Sent print job is too complex to complete (print overrun)||Reduce the font size, remove some graphics, split the task in two or add more memory.|
|55||Failed communication between printer and computer||Check the cable connections, shut down the computer and the printer, then restart and try again.|
|5200||Printhead is overheating||Turn off and unplug the machine to let it cool. If the problem persists, contact technical support.|
|5400||Internal temperature not correct||Turn off and unplug the machine to let it cool. If the problem persists, contact technical support.|
|U043||Cannot read cartridges||Try to run a cold start. If that doesn’t work, contact the manufacturer or cartridge vendor.|
|6A00||Cartridge is jammed||See how to fix a jammed cartridge.|
|5700||Sheet-feeder error||Clean or replace the rollers.|
These are some of the most common numeric error codes that you will find when you use Canon printers. Most of them have quick, simple fixes. For the issues that are slightly more complicated, you should consider contacting technical support. Every time you handle things yourself, you are running the risk of further damaging your machine.
Many inkjet printers use multiple ink cartridges that must be changed depending on what type of printing is taking place. For instance, many HP inkjet models have normal HP ink cartridges and photo cartridges. When printing photos, one of the original cartridges must be removed and replaced with a specialty photo cartridge, then the process is reversed for normal printing.
While many users may switch back and forth every day, some may only switch to photo printing very rarely. If an ink cartridge that has been opened sits unused for too long, it can dry up when not in use and may not work properly. By properly storing open ink cartridges, however, you can prolong their life.
The best way to keep a cartridge from drying it out is to store it in a sealed container with a source of moisture. Follow these steps to store your cartridges properly.
Use a moist cloth to very gently wipe the heads of the cartridge to remove any excess ink.
Use a strip of vinyl tape such as electrical tape to cover the printing heads. If the cartridge has multiple heads, make sure each is properly covered.
- Wet a small cloth and wring it out so it is only slightly damp.
- Place the cartridge and cloth in a zip-sealed sandwich bag or a resealable plastic container. Seal the bag or container.
- Place the bag or container in a cool, dry location out of any direct sunlight.
- Check the moisture of the cloth every few days. If it isn’t damp, re-moisten it for best results, then reseal the container.
While these extra steps may seem like a lot of work, they can mean the difference between a usable cartridge and one that requires a costly replacement. By better maintaining your open ink cartridges, you can save yourself a lot of money over the course of a year. Taking proper care of your printer is just as important as taking care of the cartridges, so see our article on Prolonging the Life of Your Inkjet Printer for helpful tips.
Inkjet printers use a liquid ink held in small cartridges attached to a printhead, which moves across the page to apply ink to the paper in small droplets. The internal cleaning system of inkjet printers typically focus on the printhead. Because of its central purpose, the inkjet printhead experiences a lot of wear and tear and can accumulate excess dried ink.
There are actually many important components in an inkjet printer that do not get cleaned by the internal cycle and could negatively impact quality. If you are experiencing problems, it may be beneficial to try cleaning it yourself. This article will list the parts you need to know, the supplies you need to have and the process you need to follow to clean the inside of your inkjet printer.
- Isopropyl alcohol
- Glass cleaner
- Cotton swabs
- Paper towels
- Printer/copier oil (WD-40 will work if nothing else is available)
- Long hook or pencil
List of Components:
- Printhead – applies ink to paper.
- Stepper motor – controls the movement of the belt that moves the printhead.
- Stabilizer bar – keeps the printhead and motor evenly lined up.
- Paper rollers – pulls the paper through the printer
- Interface ribbon – carries information to the printhead about the task at hand.
The Cleaning Process:
- Take the cartridges out of the machine, turn it off, and unplug it.
- Fold a paper towel in fourths, dampen it with isopropyl alcohol and wipe the part of the cartridge that releases the printer ink.
- Fold another paper towel in fourths and dampen with glass cleaner. Carefully wipe the ribbon, which should be located right behind the printhead.
- Because the ink cartridges dock on one side of the machine when not printing, a mess can form beneath them. This can be difficult to reach, so use your long hook or pencil to scrape the ink residue from the floor of the printer.
- When the stabilizer bar is dirty, you may hear grinding noises when the printhead is moving. Pour a few drops of oil on the bar and manually move the printhead back and forth to evenly spread and coat the oil.
- Because the feed rollers can be tough to reach, use cotton swabs damp with isopropyl alcohol to wipe excess dirt or ink off the rollers. For more in-depth detail, see Cleaning Printer Rollers.
- Once the inside has been cleaned, use your paper towel and glass cleaner to wipe down the outside of the machine.
There is always a risk that comes along with performing tasks like this yourself, so proceed with caution. Even though inkjet printers are not overly expensive, you still want to get as much life out of them as possible. By cleaning your machine using these steps, you can hopefully improve the quality of documents and prolong the life of the printer.
A printer fuser is the mechanism that applies heat and pressure to bond toner to a piece of paper. This is one of the most important components of any laser printer because it fuses toner to the page to resist smearing and smudging that often happen with other printing technologies.
At the end of the laser printing process, the toner will be loosely applied to the paper in powder form which then gets pulled through a set of two rollers that make up the fuser assembly. The rollers themselves are covered in a material known as Teflon, which prevents the toner from sticking to the rollers.
As you can see in the diagram above, the sheet is sandwiched between the two rollers. The top roller holds the element of heat which melts and permanently presses the toner into the fibers of the paper. The bottom roller is sometimes heated as well, particularly in the case of duplex (two-sided) printing.
You may be wondering if the roller can get too hot or how the piece of paper does not get burned. There is a thermostat built in that will cut the heat once it has reached a certain temperature. You probably notice the sheet is warm when it first prints out. It cannot get overheated, though, because the paper moves so quickly through the fuser.
The fuser kit will begin to wear and require replacements because of the heat and accumulation of dust particles. Of course you can try to clean the rollers, but sometimes the damage is done. You will know the time has come when the printed pages consistently have lines on them, usually as a result of a scratched roller surface. Additionally, most modern printers will automatically alert users when the fuser kit needs to be replaced. This alert may appear on the printer’s control panel or in the printer software on the computer.
A fuser does just what the name implies; it fuses the toner onto the sheet of paper by using heat and pressure. Though not a widely discussed component of a printer, it is certainly one of the most important. Without it, loose particles of toner would fall off the page, but more realistically, printed text and images would not be as resistant to smearing and smudges without the bonding process that the fuser provides.
Brother is one of the most widely known manufacturers of office equipment, ranging from thermal label printers to enterprise all-in-one machines. Over the years, Brother has earned a reputation of producing top-of-the-line equipment with innovative features. However, with complex machinery, problems will come up. Below we have listed the most common error messages reported from Brother users, and some potential solutions:
Any of these numbers indicates that the printer is overheating, typically from overuse. The manufacturer recommends simply turning the machine off, unplugging it from the wall, and letting it cool down for several minutes. When you restart it, the message should be gone.
Error 5X – 7X
A paper jam or sensor issue has caused the machine to stop printing. Open your machine and clear the jammed paper or wipe debris off the sensor. Brother offers instructions on how to clear various types of paper jams.
The fuser is a heated roller that is used to melt and fuse the toner to the paper. Once the loose toner is applied to the paper, the fuser applies heat and pressure to bind the laser toner particles to the fibers of the material. The E50 error represents a malfunction in the fuser and that part will likely need to be replaced.
This error message will appear when there is something wrong with the laser protection. Either the lid, beam, or mirror is out of alignment. Your best bet is to contact technical support.
If you have connected your computer to the Brother printer via parallel port, this error will appear when there has been a data transfer issue. Restart your printer and computer to clear the data and try again.
Check Paper Path
The rollers inside of the machine are dirty or have become misaligned. Open the printer and clean or straighten the rollers. If this doesn’t work, you may need to replace the roller(s) causing the problem.
A defective cutter spring has caused a jam inside the printer. Remove the cutter assembly, lubricate it, and reinstall it. Consult the manual for specific instructions, or contact Technical Support.
These errors are not all universal. For instance, inkjet printers do not have a fuser, so you will not see Error E50 on your Brother inkjet printer. Still, this list comprises some of the most common messages across Brother’s entire line of printers. If your error message is not listed here, reference your user’s manual or contact Brother directly for further assistance.