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Ink Technologies offers a 100% Satisfaction Guarantee on all of our
compatible ink and toner products. If you are not satisfied with your
purchase, you may return the products within 45 days of purchase for a replacement
or refund. Shipping charges are non-refundable. Please see
our Warranty and Return
Policy information page for complete information on our return and warranty
policies and procedures for returning unused or defective OEM and compatible products.
In addition, we also guarantee that our Artisan Solid Ink products are suitable
for use in the printer models associated with the products on our web site, and
to be free of defects which could cause damage to these printers. Should it be shown
that a printer is damaged due to the use of Artisan Solid Ink Sticks, we will pay
reasonable and customary charges for the repair of the printer.
Please read the information below to resolve any problems you may be having with
your printer. Or, simply give us a call at our toll free number,
1-866-313-2879 (International customers call 1-937-630-3083), and we will be
happy to help you!
Before contacting us
Many print-quality problems can be corrected by performing the cleaning procedures
outlined in your printer User Guide. If you do not have a copy for your
printer, please see the links below for cleaning procedures. In general,
the "Eliminate Light Stripes" procedure (help info, pdf) may be used to restore your
printer to full operating condition. The cleaning procedure may need
to be repeated 2 or 3 times before the problem is corrected. Sometimes,
turning your printer off overnight, then re-running the procedure 1-2 more times
may help clear-up a missing inkjet. If you see spots or streaks on your
output, perform the "Remove Ink Smears" routine or clean the rollers and wipers
with our inexpensive cleaning kit (how-to,
pdf).
Click here or
below for additional information provided on our Tech Support web pages.
Does use of Artisan Ink void
my printer's warranty?
Using our compatible ink and toner products does not void your printer warranty! Your
existing printer warranty is still in effect when you use our compatible solid ink
or color toner cartridge products. Consumers are often told by the printer
manufacturer's technicians or salespeople that using non-brand supplies will "void"
their warranty. This is not true and may be a violation of Federal Trade
laws if enforced by the printer manufacturer. Click here for details on the Magnusson-Moss Warranty
Improvement Act and exercise your right to choose compatible supplies! However,
the manufacturer may not honor your warranty if it can be proven that the compatible
products are actually directly responsible for your printer malfunction.
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