INITIATING A RETURN
IMPORTANT: Ink Technologies will not accept returns unless a return authorization
number has been issued.
Please initiate your ink and toner return request by submitting our
online return request form. We will typically respond to your
request via e-mail within a few business hours of the request. If you
request is accepted, our e-mail response will contain a return authorization number
and provide shipping instructions, otherwise we will include additional questions
to clarify the request. If you do not hear back from us within 1 business
day, or if there is a dispute related to the request, call our toll free number,
1-866-313-2879 (International customers call 1-937-630-3083). In
order to ensure prompt customer service, please make sure you have submitted your
online return authorization request and have your original order number available
before you call.
Returns must be received in our warehouse, based on return shipping postmark date,
within the specified time frames, and be in acceptable condition based on the type
of return (non-warranty or warranty). It is important to pay close attention
to return dates and to return your products immediately after receiving a return
authorization number. Returned products must meet our criteria of acceptance
before we issue a credit or ship a replacement.
If the returned product does not meet our acceptance criteria, we will make a reasonable
attempt to contact you, using the contact phone number and contact e-mail address
provided on the original order or return request, to arrange for return or disposal
of the item. If we do not receive a response to rejected items within
2 weeks of our attempted contacts, including instructions for return shipping pickup,
rejected items will be discarded.
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RETURN SHIPPING INSTRUCTIONS
All returns must have the return authorization number clearly written, preferably
in black marker, on the outside of the shipping box. This is critical
for us to correctly identify the item when it is received into our return warehouse. Please
also include a copy of the original sales order, packing list or invoice. Ship all
returns to the following address:
INK TECHNOLOGIES LLC
ATTN: [RA#: - fill in your return authorization number here]
7600 McEwen Rd.
Dayton, OH 45459
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NON-WARRANTY RETURNS
Compatible or Remanufactured Ink or Toner Cartridges and Supplies
Based on our Satisfaction Guarantee, Ink Technologies
will accept returns of non-defective compatible or remanufactured ink and toner
cartridges for credit or replacement if a return authorization is issued and the
returned product is received in our warehouse within
45 days of the original shipping date. Non-defective products
must be returned with complete original shipping and product packaging material
and contents, and the product and packaging must be in original, "as shipped"
condition, unless the customer is dissatisfied with print quality. If there is a
confirmed print quality issue, only 1 set of open products will be accepted for
return, and only if less than 50% of the ink or toner powder has been used. All
non-warranty returns of compatible or remanufactured ink and toner cartridges will
be charged a $5.00 restock fee. Customers are responsible for any shipping
charges and insurance associated with non-defective product returns.
OEM or Brand Name Ink or Toner Cartridges, Supplies, or Printers
Ink Technologies will accept returns of non-defective OEM or Brand Name products
for credit or replacement if a return authorization is issued and the returned
product is received within 30 days of the original shipping date. All
non-defective products must be returned with complete original shipping and
product packaging material and contents, and the product and packaging must be in
original, "as shipped" condition, no exceptions. All non-warranty returns of OEM
products will be charged a 15% restock fee. Customers are responsible for any
shipping charges and insurance associated with non-defective product returns.
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WARRANTY REPLACEMENT
Ink Technologies will replace defective compatible products free of charge if the
products are returned within 1 year of the original ship date. In
addition, our Artisan Compatible Solid Ink products are supported by our
Satisfaction Guarantee warranty from printer damage caused by the
solid ink. Warranty for defective OEM (brand name) products will follow
the warranty policy of the manufacturer.
All products that are returned under warranty will be inspected prior to replacement
approval. We will not accept returned products that exhibit evidence
of tampering or physical damage due to customer use. In addition, we
will not accept toner cartridges as defective if more than 50% of the toner powder
has been used.
Replacement options: Customers can elect either of these two methods
of replacing their products:
- Get your return authorization number, return your product, and we will ship your
replacement free of charge after receiving and inspecting your returned products.
- If you urgently need your replacement, you can elect to purchase the replacement
product at full charge and we will credit your original purchase after inspecting
your returned product.
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SHIPPING DAMAGE RETURNS
If you receive a product that is damaged by shipping, please initiate a return authorization
request within 5 business days after receipt of the package. Do
not throw away or alter any of the product and packaging, it must be in the same
condition as it was received in order for us to properly establish that the damage
was due to shipping, and not due to some other cause. We will not accept
claims for shipping damage if any of the packaging or contents have been altered
or discarded.
Depending on the original shipping source, we will process the damage claim in one
of two ways:
- For some claims, we will have to contact the shipping company and file a claim to
have the shipping company schedule a pickup and inspection of the package from the
customer location.
- For some claims, we will issue a return authorization number for you to return the
package to our returns warehouse, following the normal return procedure.
After we are able to properly establish that the product was damaged during shipping,
InkTechnologies will replace damaged products free of charge based on our
Warranty Replacement policy. If the customer chooses to return
the product for credit, our Non-Warranty Return policy
will apply, including restock fee.
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